The Bird House Logo
The Bird House Logo

About Us

Nicole (left) and Brooke (right)

Co-founded by sisters Brooke Jordan and Nicole Jordan Hubert in 2011, The Bird House got its start in a tiny closet-sized studio in Carroll Gardens, and quickly outgrew the space. Soon, The Bird House expanded into its flagship Gowanus location. Now, with an additional salon in Bushwick helmed by our incomparable partner Ash Therese, The Bird House is one of the top hair salons in Brooklyn.

We’ve been featured in New York Magazine, Vogue, Allure, Time Out New York, NYLON, Self, Brooklyn Magazine, among many others. We are proud to serve Brooklyn with a team of beautiful and incredibly skilled stylists. The Bird House is truly a labor of (sisterly) love.

Get to Know our Artists

Cancellations & No-Shows

We have a 24-hour cancellation policy and we require a credit card on file to book your appointment. If you cancel or reschedule within 24 hours, you will be charged 50% your service price. If you no-show, you will be charged 100%. We are a by-appointment-only salon, and our stylists rely on your timely cancellation. After three no-shows we will only allow same-day appointments, paid in advance.

Credit Cards

We require a credit card on file to secure your appointment. To ensure contactless payment, we’ll store your card for future appointments. Please let us know if you’d prefer for us not to store your card on file.

Timeliness

Please arrive on time for your appointment. If you are more than 15 minutes late, we may need to reschedule you in which case you will be charged the 50% late-cancel fee.

Adjustments

If you want a service adjustment, please let us know asap. If more than two weeks pass after your original appointment, additional charges may apply. Adjustments do not include a finished style.

Appointment Changes

As we manage our schedule, may need to change your appointment time slightly, between 15 and 30 minutes, due to the limitations of online booking. We will be in touch if that becomes necessary. Thanks for your understanding!

Credit Card Processing Fee

We charge a 2% credit card processing fee, which helps contribute to the convenience fees we are charged by accepting credit cards. If you would like to avoid this fee, please feel free to pay with cash. We do not have a cash machine in the studio, however, so be sure to plan ahead!

Kindness & Inclusion

We expect kindness and inclusion not only from our team but also from our clients. We insist that our team treat every single person they interact with at our salon with utmost respect and dignity. There have been a few instances (mercifully, very few) where guests have returned that kindness with disrespectful or insulting language to members of our team. In those instances we have had to ask those clients not to return. Please know that we reserve the right to invoke this policy, entirely at our discretion, for any guests who choose to be disrespectful in our salon.

Deposits

We require a non-refundable 50% deposit for all extension appointments and any appointment 5 hours and over, and these appointments have a 48-hour cancellation policy.

Photos

Any photos we take of you are the property of The Bird House and may be used for marketing and branding. Please let us know if you would not like your photo taken or used. (Also, if we don’t ask to take your photo, don’t worry! It doesn’t mean we don’t love your hair… in fact, odds are pretty damn good that we’re in love with it. But there are many factors that go into whether we end up taking client photos, including whether the stylist has time, whether we have good light, etc).

Environmental Stewardship Fee

We are Green Circle certified! The U.S. salon industry creates millions of pounds of waste each year, but at The Bird House, you can rest assured that your visit is sustainable and practically waste-free. As a proud member of Green Circle salons, we divert 95% of our waste from landfills and waterways.

This certification also looks at our energy, lighting, water, cleaning products, and every part of your salon experience. It guides our operations to minimize impact on our planet and its resources. The $3 Environmental Stewardship Fee on your bill helps fund the reduction of the carbon footprint of your visit. Without the ESF, this impactful program could not exist. With this small contribution, you are partnering with us to make positive green change.

For more on Green Circle, click here.

What’s included in the service price?

Price transparency is very important to us and our prices are as all-inclusive as possible, so there shouldn’t be any surprises at checkout.

That said, we want to give you the absolute best hair experience we can, which sometimes means changing the service you booked to something more tailored to your needs. We will always confirm any price difference during your consultation, particularly if the change is more expensive.

All services include a thorough consultation and finishing (though if you have very long or very thick/curly hair and would like your hair blown out please book “Additional Time” or “Blow dry w/ Curly Cut”).

If you’re not quite sure what to book, give us a call and we’ll be happy to book you a  complimentary in-salon or virtual consultation.

Why is there a range of prices listed with each service?

Our prices vary based on the level of expertise of the stylist. When you choose a stylist on our booking page, you’ll be able to see their specific price for that service.

How long should I wait to wash my hair after I get my color done?

We recommend waiting 2-3 days because it takes about that long for the cuticle layer of your hair to fully close, trapping the color molecule and allowing for longer lasting hair color.

What forms of gratuity are accepted?

Tips are truly appreciated, and we accept cash or Venmo.

Will I receive an appointment notification?

Our booking system is set to deliver notification and confirmation emails, but glitches happen, so please add your appointment to your personal calendar. Please also be sure to add us to your known contacts so that our emails don’t go to spam.

What brand of color products do you use?

For permanent, demi- and semi- colors we use Redken; for bleach we use Redken, Wella, Pulp Riot and Davines; for creative colors we use Pulp Riot.

How long will my appointment last?

Our haircut appointments are scheduled for 1 to 1.5 hours and our color service times vary but in general will last anywhere from 2.5 to 5 hours.

How do I know which color service to book?

We include a detailed description of each of our colors services here, but if you’re still not sure what to book, give us a call or shoot us an email so we can help you figure out what’s right for you and/or schedule your free consultation—either virtually or in person.

Do you bring in training models for our classes and new artists?

Yes! If you’d like to volunteer to be a model please email us at models@birdhousenyc.com.

 

Please contact us if you have any questions. We’re here to help!