In this new world, we have made some changes in order to keep everyone safe.
What HASN’T changed, however, is the quality of the hairdressing you will receive. Although our process has changed a bit, the results haven’t. Your hair will be as beautiful as always, done by the same brilliant and experienced stylists, with the same careful consideration, technique, skill, and attention as ever. Our highest commitment is to keep you both safe and beautiful.
Masks are optional with proof of vaccination. Please show either your vaccination card or Excelsior Pass.
If your stylist is not fully vaccinated or is uncomfortable being mask-free, they will remain masked. You’re still welcome to be mask-free unless otherwise requested.
When you book, please write MASK in the notes section to let your stylist know you’d prefer for them and all service providers to wear a mask. Or if you book on the phone be sure to let our receptionist know, and of course you can let us know when you get here as well.
CONFIRMATIONS & CANCELLATIONS
Please see our Policies page for detailed information on our cancellation policy. However, we are suspending our cancellation policy for anyone that believes they may have contracted COVID-19. Our no-show policy, however, remains in tact. If you don’t show up for your appointment without notifying us you will be charged 100% of your appointment.
We require a confirmation in order to secure your appointment, and if you do not confirm your appointment within 24 hours of its start time, we may need to cancel it. Our automated confirmation emails are sent 48 hours prior to your appointment, and our receptionists also follow up if we haven’t heard from you. In other words, we give you ample notice to confirm your appointment and rely on your timely confirmation to keep our schedule running as smoothly as possible.