COVID-19 INFO

In this new world, we have made some changes in order to keep everyone safe.

What HASN’T changed, however, is the quality of the hairdressing you will receive. Although our process has changed a bit, the results haven’t. Your hair will be as beautiful as always, done by the same brilliant and experienced stylists, with the same careful consideration, technique, skill, and attention as ever. Our highest commitment is to keep you both safe and beautiful.

UPDATED MASK POLICY

For fully vaccinated individuals, whether employees or guests, masks are now optional, with a few provisions:
  • Both service providers AND guests have the right to request the other party wear a mask.

  • Vaccinated receptionists are not required to wear a mask.

  • Vaccinated assistants will wear masks when the client they are serving is wearing a mask.

  • You are not required to provide proof of vaccination, but if you’d like to or are comfortable doing so, we welcome it.

  • Please wash your hands immediately upon entrance. Our restroom is the first door on the left once you enter the studio.

Booking Details: 

  • When you book, if you’d like your stylist to wear a mask, please write MASK in the message section of our booking widget or mention it over the phone/email.

  • Stylists who still intend to wear masks at all times, but don’t mind if you’re unmasked, will be labeled with an M on our website and booking widget. Stylists who will be masked and ALSO require their clients stay masked will be labeled with M/M.  If the stylist will not be wearing a mask and doesn’t require their client to wear a mask they won’t have any label (but they will happily wear a mask upon request). Please book accordingly.

  • If you already have an appointment booked and would like to notify us of your preference, please feel free to email us at hi@birdhousenyc.com to let us know. You can also just let us know your preference when you arrive.

  • Stylists who require their guests to wear a mask reserve the right to refuse service to anyone who refuses to wear a mask in their chair.

CONFIRMATIONS & CANCELLATIONS

Please see our Policies page for detailed information on our cancellation policy. However, we are suspending our cancellation policy for anyone that believes they may have contracted COVID-19. Our no-show policy, however, remains in tact. If you don’t show up for your appointment without notifying us you will be charged 100% of your appointment.

We require a confirmation in order to secure your appointment, and if you do not confirm your appointment within 24 hours of its start time, we may need to cancel it. Our automated confirmation emails are sent 48 hours prior to your appointment, and our receptionists also follow up if we haven’t heard from you. In other words, we give you ample notice to confirm your appointment and rely on your timely confirmation to keep our schedule running as smoothly as possible.