In this new world, we have made some changes in order to keep everyone safe.
What HASN’T changed, however, is the quality of the hairdressing you will receive. Although our process has changed a bit, the results haven’t. Your hair will be as beautiful as always, done by the same brilliant and experienced stylists, with the same careful consideration, technique, skill, and attention as ever. Our highest commitment is to keep you both safe and beautiful.
CONFIRMATIONS & CANCELLATIONS
Please see our Policies page for detailed information on our cancellation policy. However, we are suspending our cancellation policy for anyone that believes they may have contracted COVID-19. Our no-snow policy, however, remains in tact. If you don’t show up for your appointment without notifying us you will be charged 100% of your appointment.
We require a confirmation in order to secure your appointment, and if you do not confirm your appointment within 24 hours of its start time, we may need to cancel it. Our automated confirmation emails are sent 48 hours prior to your appointment, and our receptionists also follow up if we haven’t heard from you 48 hours or so prior. In other words, we give you ample notice to confirm your appointment and rely on your timely confirmation to keep our schedule running as smoothly as possible.
BEFORE YOU ARRIVE
Please be sure to prepare for your visit in the following ways:
a. Make sure you have an over-the-ear mask that you aren’t worried will be damaged by color. Surgical masks are great options. We have a limited supply to offer if needed, but please try to bring your own.
b. Bring your own water bottle, because we have temporarily suspended beverage services. You may drink from your water bottle in the hallway of our building.
c. Please do not bring anyone with you to your appointment because of space limitations.
Upon check-in, we will ask you to take the following steps:
a. If more than one person is checking in at a time, please maintain 6 feet of distance from that person.
b. You must be wearing an over-the-ear mask over both your mouth and your nose to be seated and agree to keep it that way throughout your entire appointment.
c. We will take your temperature with our no-touch thermometer and confirm you do not have a fever.
d. Please wash your hands immediately upon entrance. Our restroom is the first door on the left once you enter the studio.
e. You will be sat with more than sufficient distance between other guests, as we have limited the amount of staff and guests we will allow in the salon at any given time.