POLICIEs

PRICING

Prices vary based on the expertise of the stylist, and are specified on our booking page. Price transparency is very important to us and our prices are as all-inclusive as possible, so there shouldn’t be any surprises at checkout.

That being said, we want to give you the absolute best hair experience we can, which sometimes means changing the service you booked to something more tailored to your needs. We will always confirm any price difference during your consultation, particularly if the change is more expensive.

All services include a thorough consultation and finishing. (See COVID-19 page for exceptions to this.)

Please contact us if you have any questions! We are here to help, and we’re also happy to book a complimentary in-salon or FaceTime consultation if you’re feeling unsure.

CANCELLATIONS

We have a 24-hour cancellation policy and we require a credit card on file to book your appointment. If you cancel within 24 hours, you will be charged 50% your service price. If you no-show, you will be charged 100%. We are a by-appointment-only salon, and our stylists rely on your timely cancellation. (See COVID-19 page for exceptions to this.)

TIMELINESS

Please arrive on time for your appointment. If you are more than 15 minutes late, we may need to reschedule you.

APPOINTMENT CHANGES

As we manage our schedule, may need to change your appointment time slightly, between 15 and 30 minutes, due to the limitations of online booking. We will be in touch if that becomes necessary. Thanks for your understanding!

ADJUSTMENTS

If you want a service adjustment, please let us know right away. If more than two weeks pass after your appointment, additional charges may apply. Adjustments do not include blow dries.

GRATUITY

Tips are truly appreciated, and ideally in cash or Venmo. THANK YOU so much! :)

CONTACT

Our booking system is set to deliver notification and confirmation emails, but glitches happen, so please add this appointment to your personal calendar. Please also be sure to add us (hi@birdhousenyc.com) to your known contacts so that our emails don’t go to spam.

PETS

As much as we love our furry friends, the salon is not a good environment for pets. Besides the fact that it is against city and state health regulations to have animals in the salon unless they are certified service animals, we also have to consider our clients who may be allergic or afraid. Also, we’ve found that the salon’s different chemicals and aromas can irritate your animal’s acute senses.

FEES

ENVIRONMENTAL STEWARDSHIP FEE

We are Green Circle certified! The U.S. salon industry creates millions of pounds of waste each year, but at The Bird House, you can rest assured that your visit is sustainable and practically waste-free. As a proud member of Green Circle salons, we divert 95% of our waste from landfills and waterways.

This certification also looks at our energy, lighting, water, cleaning products, and every part of your salon experience. It guides our operations to minimize impact on our planet and its resources. The 2.5% Environmental Stewardship Fee on your bill helps fund all of the green changes that reduce the carbon footprint of your visit. Without the ESF, this impactful program could not exist. With this small contribution, you are partnering with us to make positive green change.

For more on Green Circle, click here.

CREDIT CARD PROCESSING

We charge a 2% credit card processing fee, which helps contribute to the convenience fees we are charged by accepting credit cards. If you would like to avoid this fee, please feel free to pay with cash. We do not have a cash machine in the studio, however, so be sure to plan ahead!