Prices vary based on the expertise of the stylist, and are specified on our booking page. Price transparency is very important to us and our prices are as all-inclusive as possible, so there shouldn’t be any surprises at checkout.
That being said, we want to give you the absolute best hair experience we can, which sometimes means changing the service you booked to something more tailored to your needs. We will always confirm any price difference during your consultation, particularly if the change is more expensive.
All services include a thorough consultation and finishing (but if you have very long or very thick/curly hair and would like your hair blown out please book “additional time”).
Please contact us if you have any questions! We are here to help, and we’re also happy to book a complimentary in-salon or virtual consultation if you’re feeling unsure.
CANCELLATIONS & NO SHOWS
We have a 24-hour cancellation policy and we require a credit card on file to book your appointment. If you cancel or reschedule within 24 hours, you will be charged 50% your service price. If you no-show, you will be charged 100%. We are a by-appointment-only salon, and our stylists rely on your timely cancellation. (See COVID-19 page for exceptions to this.) After three no-shows we will only allow same-day appointments, paid in advance.
We require a 50% deposit for any appointment over 5 hours, and such appointments have a 72-hour cancellation policy.
We require a credit card on file to secure your appointment. To ensure contactless payment, we’ll store your card for future appointments. Please let us know if you’d prefer for us not to store your card on file.
Please arrive on time for your appointment. If you are more than 15 minutes late, we may need to reschedule you in which case you will be charged the 50% late-cancel fee.
As we manage our schedule, may need to change your appointment time slightly, between 15 and 30 minutes, due to the limitations of online booking. We will be in touch if that becomes necessary. Thanks for your understanding!
If you want a service adjustment, please let us know right away. If more than two weeks pass after your appointment, additional charges may apply. Adjustments do not include a finished style.
Tips are truly appreciated, and ideally in cash or Venmo. THANK YOU so much! :)
KINDNESS AND INCLUSION
We expect kindness and inclusion not only from our staff but also from our clients. We insist that our team treat every single person they interact with at our salon with upmost respect and dignity. There have been a few instances (mercifully, very few) where guests have returned that kindness with disrespectful or insulting language to members of our team. In those instances we have had to ask those clients not to return. Please know that we reserve the right to invoke this policy, entirely at our discretion, for any guests who choose to be disrespectful in our salon.
Our booking system is set to deliver notification and confirmation emails, but glitches happen, so please add this appointment to your personal calendar. Please also be sure to add us (firstname.lastname@example.org) to your known contacts so that our emails don’t go to spam.
As much as we love our furry friends, the salon is not a good environment for pets. Besides the fact that it is against city and state health regulations to have animals in the salon unless they are certified service animals, we also have to consider our clients who may be allergic or afraid. Also, we’ve found that the salon’s different chemicals and aromas can irritate your animal’s acute senses.
ENVIRONMENTAL STEWARDSHIP FEE
We are Green Circle certified! The U.S. salon industry creates millions of pounds of waste each year, but at The Bird House, you can rest assured that your visit is sustainable and practically waste-free. As a proud member of Green Circle salons, we divert 95% of our waste from landfills and waterways.
This certification also looks at our energy, lighting, water, cleaning products, and every part of your salon experience. It guides our operations to minimize impact on our planet and its resources. The 2.5% Environmental Stewardship Fee on your bill helps fund all of the green changes that reduce the carbon footprint of your visit. Without the ESF, this impactful program could not exist. With this small contribution, you are partnering with us to make positive green change.
For more on Green Circle, click here.
CREDIT CARD PROCESSING
We charge a 2% credit card processing fee, which helps contribute to the convenience fees we are charged by accepting credit cards. If you would like to avoid this fee, please feel free to pay with cash. We do not have a cash machine in the studio, however, so be sure to plan ahead!